Current Status of E-Governance in Hospitals

Advances in ICT have forced the government all over the world for innovation in their traditional structure and to consider e-enabled approaches for the implementation of effective public service delivery and implementing perfection in public administration. E-governance is the use of ICT (Information and Communication technology) by the government to deliver faster and better services to the masses. The need for the study was in the context of massive investment made in ICT and healthcare. 168 respondents (including 63 healthcare professionals and 105 patients) were surveyed. Questionnaire formed on the basis of the benchmarking of ICT index by the European Union (2004) was administered to the patients and the HCPs (Health Care Professionals). Major finding indicated that there is a lack of ICT awareness in the general public and as a result most of the people pay a personal visit to the hospitals for collection of reports etc. It also indicates lack of training and awareness among the doctors about use of ICT. The results are discussed in terms of implications for higher learning institutes and future research.